"Our 2021/22 report discusses how we navigated the challenges of the pandemic in 2021, giving thanks to our Colleagues and the People We Support for their passion, dedication, and resilience."

Mike Cleasby | Quality Director

Read our press release:

NATIONAL CARE GROUP RELEASES QUALITY ACCOUNT MARKING AN EXCEPTIONAL YEAR OF GROWTH

A LEADING adult social care provider has presented its annual quality account, highlighting a successful year of growth and improvement in the sector.

The report revealed that in just one-year National Care Group welcomed more than 1,015 new colleagues, improved and maintained its quality rating with the external regulators, and invested more than £1m in service improvements.

The results are published as the adult social care sector continues to emerge from the impacts of the COVID-19 crisis, along with a UK government push to drive more people into the sector, after official figures revealed a projected shortfall of 105,000 vacancies needing to be filled by 2035.

Mike Cleasby, quality director at National Care Group, said: “This year’s Quality Account again highlights the tremendous achievements of National Care Group. Together, we have invested in our services, our people and built upon a culture of strong continuous improvement that unlocks the potential of the people we support.

“The adult social care sector is continually evolving in its requirements, however core to its ongoing aim is ensuring the people we support feel engaged and involved in their communities. We pay tribute to our fantastic colleagues that have helped enable this and uphold our consistently high standards in the industry.”

Further improvements highlighted in the report include the appointment of four new regional operations director roles and three additional heads of referrals roles, as National Care Group continues to scale its growth across England and Wales.

Overall, the organisation now supports more than 1,245 people, with 92% of respondents to its Quality Account survey rating the support they receive as ‘good’, coupled with relatives of the people it supports logging a 93% approval score.

Paving the way for the future, the business has set targets for further growth and service improvements in 2022/23. This includes a new innovative ‘Experts by Experience’ programme, which will empower and encourage the people it supports to help inspect the quality of its services.

Mike added: “Collaboration is at the heart of what we do, and together we can ensure we lead National Care Group to fulfil its ambition of becoming one of the best and most trusted care and support providers in the UK.”