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your potential plus
our commitment
changes lives

Making a referral

National Care Group works closely with referring commissioners, local authorities and other organisations to ensure the people we support are offered the service best suited to their needs.

Our referral process is both simple and straightforward. We aim to respond to all referrals within 24 hours and offer accelerated assessments for urgent placements.

You can telephone our Referrals Team or complete our online referrals form and we will aim to review your referral and be in touch within 24 hours



To ensure the service closely meets the needs of the individual, we conduct a pre- admission assessment.

As part of the pre-admission process, National Care Group review the care history of the individual and assess their current needs, including risks from behaviour that may be seen as challenging, to help determine the best way to support them. Our team assess the individual’s compatibility with people currently living in the service and their ability to successfully assimilate into the local community. We also identify  the routines, relationships and hobbies of the individual in order to facilitate a smooth transition into their new home or service.

We consult with the individual, family members, social workers, clinicians, therapists and others involved in the their care and support to help us develop and understanding of the accommodation and support needs of the individual. It also highlights the need for any specific  adaptations to our support or services. 

Our person-centred approach enables the individual to gain greater control over their lives and ensures they are involved in the decisions that affect them. Together with our housing partners we are able to provide a range of Supported Living environments to suit an individual’s needs and wishes, with the opportunity to move to more independent accommodation in the future as their needs change and their independence and control grows.

The pre-admission process helps us to understand the unique requirements of the individual and decide on the appropriate level of support  to meet the individuals needs. Working with the individual, we aim to provide opportunities and choices that enrich their experience and helps them reach their full potential.


Transition to our services is designed around the individual’s particular needs. For some this may be an uncomplicated process involving a visit and a quick move. For others it may be a series of meetings and a gradual introduction of staff into their existing service before introducing the individual to a new environment. Whatever the scenario, the process will be planned around the needs of the individual to ensure the process is as  smooth and straightforward as possible for them.

Our aim is to provide consistent, quality support which is appropriate and responsive to the individuals assessed needs. We use a ‘key worker’ system to ensure there is a focus on the individual and that there is a primary contact for them and for issues relating to their care and support. Dedicated staff teams are established to ensure the individual is familiar with those providing support and contingency plans are established to cover staff sickness and other unavoidable interruptions to support.

Care and support plans are developed from the initial assessment information to ensure that they are in place ready when the individual moves into their new home. These plans are live documents and continue to be developed. New support plans are established as we get to the know the individual better and as they develop their skills and make choices about their lives, achieve outcome’s, and reach goals.


Make a referral

You can telephone our Referrals Team on 0333 3050880 or complete our online referrals form and we will aim to respond to you within 24 hours.

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your potential plus our
commitment changes lives