Celebrations are underway at National Care Group’s Newfield View supported living services in Sheffield after a recent CQC inspection. The services were rated ‘Good’ in all areas.
“The provider had a clear vision for the direction of the service which demonstrated ambition and a desire for people to achieve the best outcomes possible.” – CQC Inspector
Colleagues and the people supported at Newfield View in Sheffield are celebrating as they receive a ‘Good’ rating following a recent CQC inspection.
Newfield View, part of National Care Group, provides support to people with learning disabilities, autism, and mental health needs.
The team at Newfield View were delighted to have been recognised for their hard work and commitment to unlocking the potential of the people they support.
Inspectors met every person supported by the team and spoke to their relatives or friends to gather feedback.
The report said:
“Staff were knowledgeable about people's needs, preferences and interests. Staff retention was high, and many staff had worked with people using the service for a number of years.”
“People received care and support from staff who knew them well and understood their needs and considered their preferences. Staff interacted positively with people and had a caring and respectful approach.”
“Feedback was regularly sought from people and relatives who told us overall they felt involved in their relatives' lives.” “The provider worked closely with a range of professionals and partner agencies, to ensure people received effective support.” One professional commented,
"I have been very impressed with the organisation in terms of the way in which they have been accommodating, helpful, approachable, person-centred and professional during this process of getting the arrangements in place.
People we spoke to told us they were supported to make their own decisions and choices. One person commented, "Yes. When I say let's go out, I can do."
“All relatives we spoke with said, the staff were kind, considerate and respected people.” “Staff had received Makaton training. Makaton is a unique language programme that uses symbols, signs, and speech to enable people to communicate.”
“People's care plans showed they were supported to access a wide range of activities, both in the community as well as day services. One person had a photo book with photos of recent activities and staff told us of plans to celebrate a milestone birthday with a trip to Disneyland Paris.”
“The provider had a clear vision for the direction of the service which demonstrated ambition and a desire for people to achieve the best outcomes possible.”
Helen Sturgess, Registered Manager at Newfield View, said:
“We are incredibly proud to have retained our ‘Good’ rating from the CQC.
The rating is testament to all our colleagues whose hard work, compassion and dedication enables us to continue to deliver high standards of person-centred support.”
For more information about Newfield View visit:
Newfield View
