"The account showcases all we do to ensure quality outcomes for the people we support, some of their incredible success stories, and the outstanding contributions of our passionate and dedicated colleagues."
Mike Cleasby | Quality Director
READ THE PRESS RELEASE:
NATIONAL CARE GROUP RELEASES ITS QUALITY ACCOUNT
MARKING A YEAR OF GROWTH AND SUCCESS
National Care Group (NCG) has released its Quality Account 2022/23, providing a unique insight into its progression model of support and exceptional growth.
The report revealed that in its sixth year of operation, the organisation has grown to support over 1,290 people and now employs over 2,600 colleagues, making it a leading provider of support services for adults with learning disabilities, mental health diagnoses, acquired brain injury, and other additional needs.
The Quality Account not only discusses the progress made towards the organisation’s mission to become the UK’s best and most trusted provider but also its investment into growth, both organic and through strategic acquisition.
Mike Cleasby, Quality Director at NCG, said: “The Quality Account creates an opportunity for us to stop and reflect on the achievements of our commitment to delivering quality and continual improvement, and celebrates the successes of the people we support and our colleagues.
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“A highlight of the last year has been the creation of a team of Quality Checkers. The team of seven colleagues are all people we support from across England and Wales who applied and achieved their new roles. They are responsible for visiting our services to make observations through the eyes of those who have lived experience. I look forward to growing the size of the team and their valuable contributions over the year ahead.”
In addition to reporting on the invaluable feedback from supported individuals and their families, the report also reiterated the importance of communication and support between colleagues.
Delivering on its commitment to improving its internal communication, NCG launched a colleague engagement app, Engage, in February 2023. For the first time, every single colleague from across the organisation has been connected to one another and news and resources are available at their fingertips. Engage has created a thriving digital community, empowering NCG colleagues with information, support, and recognition. A new newsletter, Changing Lives, for colleagues and the people supported was also delivered, produced in oversized print for easier reading. The newsletter updates on organisational news, celebrates career milestones and achievements and brings to life how individuals are being supported to increase their independence and unlock their full potential.
The release of the Quality Account signifies the way forward for NCG. Among other priorities defined including the continued focus on growth and service developments, the organisation has committed to a programme of further digitisation including the roll-out of digital care plans and digital medication management, set to be launched in autumn 2023. Download the Quality Account.