How we provide the highest standards of support
Delivering quality care and support
National Care Group is committed to creating a culture that supports continuous improvement. We constantly strive to provide the highest standards of support possible for the people we support.
Quality is at the heart of what we do. We achieve this by ensuring our services deliver highly against the best practice examples within our sector.
By thoroughly evaluating incidents as they occur and implementing effective quality and risk management processes and systems, we reduce the likelihood of failures or a decline in our service standards.
Safeguarding
The people we support have the right to be safe in their homes and communities. Support is tailored to meet each person’s unique needs, maximising their potential for positive risk-taking while also helping them manage risks effectively.
No matter how effective and supportive services are, there will always be room for improvement. Everyone at National Care Group has a responsibility to demonstrate our caring vision and values within their daily working lives.
Contact our Adult Safeguarding Lead, Mike Cleasby, if you have a safeguarding enquiry.
Positive Behaviour Support
National Care Group promotes positive behaviour support. We aim to provide high-quality support that combines goals of enhancing life quality and reducing the occurrence and impact of behaviours that challenge.
Our dedicated Positive Behaviour Support team work alongside our Quality Team to deliver high-quality person-centred strategies to improve quality of life for the people we support.
Our Quality Checkers
The team of Quality Checkers at National Care Group is invaluable to delivering positive outcomes. They are all people we support and are best placed to tell us what excellent quality of care looks like.
In their role, they are supported by our Quality Business Partners and visit National Care Group services to ensure the highest standard quality of care is being delivered. They provide us with unique insight into how services could be improved.
Our 2025/26 Impact Report
Impact report 2025/26
We’re celebrating an award-winning year!
From a significant rise in regulatory compliance to award-winning teams, new services, and continued steps on our sustainability journey, read more from across the 2025/26 financial year.
About National Care Group
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News and Stories
Lord Mayor Visits Stoke Services
Lord Mayor shares memorable moments with people we support while opening conversations about supporting her dementia care mission
Regent College Charity Tennis Tournament
A tennis tournament organised by NCG's Regent College has been hailed a success for a second year!
Celebrating Excellence in Wales
Integra colleague, Morgan achieved SILVER at the Wales Care Awards!
