Make a referral

Find the right support at National Care Group

Speak to our team to make a referral

National Care Group works closely with commissioners, local authorities, and other organisations to provide opportunities for people to progress, develop skills, and gain greater control of their lives.

Call our Referrals Team or complete the online form. We aim to respond to all referrals within 24 hours and offer accelerated assessments for urgent placements.

Name

Our referral process:

Get in touch – Speak to our friendly referrals team, complete the form on this page, or email us and we’ll gather all the information we need to start the process.

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2

Assessing needs – We’ll arrange a one-to-one assessment to spend time with the person, their family, and others that are important to them. We will get to know their current situation, support and accommodation needs, and ambitions.

Explore options – Where appropriate, we will arrange for you to visit the recommended service, meet the team and other people we support, and ask questions.

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4

Personalised support plan – We’ll produce a support proposal detailing the arrangements and the support hours required. We’ll keep you up-to-date every step of the way.
Transition support – Once the funding is agreed, we’ll agree on a start date and begin the transition arrangements. Our local team will ensure everything runs smoothly.

5

.

1

Get in touch – Speak to our friendly referrals team, complete the form on this page, or email us and we’ll gather all the information we need to start the process.

2

Assessing needs – We’ll arrange a one-to-one assessment to spend time with the person, their family, and others that are important to them. We will get to know their current situation, support and accommodation needs, and ambitions.

3

Explore options – Where appropriate, we will arrange for you to visit the recommended service, meet the team and other people we support, and ask questions.

4

Personalised support plan – We’ll produce a support proposal detailing the arrangements and the support hours required. We’ll keep you up-to-date every step of the way.

5

Transition support – Once the funding is agreed, we’ll agree on a start date and begin the transition arrangements. Our local team will ensure everything runs smoothly.

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Speak to us

We’re here to help and answer your questions. Call us on

0333 305 1534

News and Stories

We’re National Award Finalists
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We’re National Award Finalists

National Care Group are proud finalists in the Neurological & Complex Care and National Care Awards 2025

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Lord Mayor of Stoke-on-Trent Visits Shelton Care Group

Shelton Care Group were proud to host the Lord Mayor on a tour of Regent Road and Networks Day Service.

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From Supported to Support Worker

Meet Daniella, an incredible colleague who was once supported by Shelton Care Group

We’re LaingBuisson Finalists!
04Sep

We’re LaingBuisson Finalists!

We are delighted to announce National Care Group is a finalist at the LaingBuisson Awards 2025

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