How we provide the highest standards of support
Delivering quality care and support
National Care Group is committed to creating a culture that supports continuous improvement. We constantly strive to provide the highest standards of support possible for the people we support.
Quality is at the heart of what we do. We achieve this by ensuring our services deliver highly against the best practice examples within our sector.
By thoroughly evaluating incidents as they occur and implementing effective quality and risk management processes and systems, we reduce the likelihood of failures or a decline in our service standards.
Safeguarding
The people we support have the right to be safe in their homes and communities. Support is tailored to meet each person’s unique needs, maximising their potential for positive risk-taking while also helping them manage risks effectively.
No matter how effective and supportive services are, there will always be room for improvement. Everyone at National Care Group has a responsibility to demonstrate our caring vision and values within their daily working lives.
Positive Behaviour Support
National Care Group promotes positive behaviour support. We aim to provide high-quality support that combines goals of enhancing life quality and reducing the occurrence and impact of behaviours that challenge.
Our dedicated Positive Behaviour Support team work alongside our Quality Team to deliver high-quality person-centred strategies to improve quality of life for the people we support.
Our Quality Checkers
The team of Quality Checkers at National Care Group is invaluable to delivering positive outcomes. They are all people we support and are best placed to tell us what excellent quality of care looks like.
In their role, they are supported by our Quality Business Partners and visit National Care Group services to ensure the highest standard quality of care is being delivered. They provide us with unique insight into how services could be improved.
About National Care Group
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Who we support
Supporting working-age adults
Support we provide
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News and Stories
We’re National Award Finalists
National Care Group are proud finalists in the Neurological & Complex Care and National Care Awards 2025
Lord Mayor of Stoke-on-Trent Visits Shelton Care Group
Shelton Care Group were proud to host the Lord Mayor on a tour of Regent Road and Networks Day Service.
From Supported to Support Worker
Meet Daniella, an incredible colleague who was once supported by Shelton Care Group
We’re LaingBuisson Finalists!
We are delighted to announce National Care Group is a finalist at the LaingBuisson Awards 2025
