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your potential plus
our commitment
changes lives


National Care Group COVID-19 Response

The primary aim of the National Care Group COVID-19 Response has been to protect the health and well-being of the individuals we support and our staff. In seeking to achieve this aim, National Care Group has sought to follow all national and local guidance produced, to work collaboratively with all stakeholders (i.e. individuals we support, families and statutory agencies) and to be transparent in our approach.

It is a testament to the skill, professionalism, determination, and patience of so many, supported by the National Care Group COVID-19 Response measures, that the rates of infection amongst the individuals we support is extremely low.

Our COVID-19 Response Plan will be kept under constant review and will be adjusted accordingly to reflect national and local measures as they are announced by government and to ensure in advance our preparedness for any second wave of the pandemic.

This page will detail and provide links to the latest advice from National Care Group and is intended to be a ‘go-to’ resource for information about changes, determined on assessment of risk locally and nationally, when implemented.

For the latest information read our weekly COVID-19 Update

Each week we will publish a summary of the latest actions and reporting from our COVID-19 Risk Committee please click below to read our weekly update.

Request a full copy of our COVID-19 Response

A full copy of our COVID-19 Response is available on request. This paper details the governance, systems, approaches, documentation, and communication methods that have been structured to support individuals and staff locally so that the risk and impact of the pandemic can be managed accordingly.

Visiting a National Care Group Service

The role friends and families play in the lives of the individuals we support is critical and as such in light of government guidance National Care Group has decided it will be implementing the following procedures with immediate effect for all of our residential and supported living services:

  • All families and friends will be requested to consider the most up to date national and local guidance produced to establish if it is safe to visit.
  • We would recommend checking first by telephone with your National Care Group service to see if local guidance has changed and that it is still safe for you to visit.
  • Depending on advice we may receive from the local Director of Public Health for a given area – this may result in us having to suspend visiting. This is outside of our control.
  • The preferred option is if you can to limit the visitor to a single person only.

Accessing government advice

The government and NHS provide comprehensive online information about coronavirus that includes: details of local restrictions, up to date guidance and support. You can access those sites via the links below.


Coronavirus and your mental health

If you’re finding things hard emotionally right now, you’re not alone. The Mind website can provide practical advice on how to cope when you have to stay at home because of coronavirus, looking after your wellbeing, and where to find more help.

Keeping our chins up during the COVID pandemic

Throughout the COVID-19 pandemic our focus has always been to preserve the wellbeing and safety of the individuals we support and our staff. In working to achieve this objective we have continuously looked for innovative and fun ways to raise awareness of the dangers and promote safe practice across all our services.

This has included: promoting government guidance through creative activities, supporting events, introducing competitions and providing regular inspirational updates from our Executive team and Regional Management.

Visit our News pages to see the fun that we’ve had promoting safety through innovation and creativity.

your potential plus our
commitment changes lives