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National Care Group COVID-19 Response

The primary aim of the National Care Group COVID-19 Response has been to protect the health and well-being of the individuals we support and our staff. In seeking to achieve this aim, National Care Group has sought to follow all national and local guidance produced, to work collaboratively with all stakeholders (i.e. individuals we support, families and statutory agencies) and to be transparent in our approach.

It is a testament to the skill, professionalism, determination, and patience of so many, supported by the National Care Group COVID-19 Response measures, that the rates of infection amongst the individuals we support are extremely low.

Our COVID-19 Response Plan will be kept under constant review and will be adjusted accordingly to reflect national and local measures as they are announced by the government and to ensure in advance our preparedness for any second wave of the pandemic.

This page will detail and provide links to the latest advice from National Care Group and is intended to be a ‘go-to’ resource for information about changes, determined on assessment of risk locally and nationally when implemented.

Living with COVID Update

In light of the fact that living with covid has now become the norm, the National Care Group Risk and Governance Committee has agreed to cease meetings of the special Covid Risk Committee which has met since the beginning of the pandemic. This does not mean that the organisation will be less vigilant on the risk Covid presents but its management will be considered alongside all other infection control measures in place.
Should there be a reoccurrence of the pandemic previous governance arrangements will be reinstated.

Request a full copy of our COVID-19 Response

A full copy of our COVID-19 Response is available on request. This paper details the governance, systems, approaches, documentation, and communication methods that have been structured to support individuals and staff locally so that the risk and impact of the pandemic can be managed accordingly.

Visiting a National Care Group service – Updated 28 February 2022

In response to the most recent update on changes to guidance due to be announced formally on Monday, Febraury 28th 2022, we have updated our Visiting Policy During Covid-19 to reflect the most recent changes and requirements when planning your visit

Our ‘Family Letter’ available to download below details those changes and the requirements you will need to observe.

To access the latest Government Guidance for Care Home Visiting you can visit the Government COVID-19 website by clicking the link below.

Living with Covid Update – 22 March 2022

The Government has recently changed the guidance on care home visiting. We have provided a link below to an easy-read document outlining the updated guidance for visitors.

Where COVID – 19 cases are suspected or confirmed, visiting arrangements will be reviewed and amended to restrict to only essential visits.

Accessing Government advice

The government and NHS provide comprehensive online information about coronavirus that includes: details of local restrictions, up to date guidance and support. You can access those sites via the links below.


Coronavirus and your mental health

If you’re finding things hard emotionally right now, you’re not alone. The Mind website can provide practical advice on how to cope when you have to stay at home because of coronavirus, looking after your wellbeing, and where to find more help.

Keeping our chins up during the COVID pandemic

Throughout the COVID-19 pandemic our focus has always been to preserve the wellbeing and safety of the individuals we support and our colleagues. In working to achieve this objective we have continuously looked for innovative and fun ways to raise awareness of the dangers and promote safe practice across all our services.

This has included: promoting government guidance through creative activities, supporting events, introducing competitions and providing regular inspirational updates from our Executive team and Regional Management.

Visit our News pages to see the fun that we’ve had promoting safety through innovation and creativity.

your potential plus our
commitment changes lives