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our commitment
changes lives


National Care Group COVID-19 Response

The primary aim of the National Care Group COVID-19 Response has been to protect the health and well-being of the individuals we support and our staff. In seeking to achieve this aim, National Care Group has sought to follow all national and local guidance produced, to work collaboratively with all stakeholders (i.e. individuals we support, families and statutory agencies) and to be transparent in our approach.

It is a testament to the skill, professionalism, determination, and patience of so many, supported by the National Care Group COVID-19 Response measures, that the rates of infection amongst the individuals we support is extremely low.

Our COVID-19 Response Plan will be kept under constant review and will be adjusted accordingly to reflect national and local measures as they are announced by government and to ensure in advance our preparedness for any second wave of the pandemic.

This page will detail and provide links to the latest advice from National Care Group and is intended to be a ‘go-to’ resource for information about changes, determined on assessment of risk locally and nationally, when implemented.

For the latest information read our weekly COVID-19 Update

Each week we will publish a summary of the latest actions and reporting from our COVID-19 Risk Committee please click below to read our weekly update.

Request a full copy of our COVID-19 Response

A full copy of our COVID-19 Response is available on request. This paper details the governance, systems, approaches, documentation, and communication methods that have been structured to support individuals and staff locally so that the risk and impact of the pandemic can be managed accordingly.

Visiting a National Care Group Service – Updated 07 April 2021

As of 8 March 2021, new Governmental guidance replaces previous guidance on care home visiting. It applies to care homes for working age and for older adults. The guidance does not specifically apply to supported living situations but the principles it applies are relevant and will therefore form the basis of our approach in all service settings.

These principles are as follows:

  • All NCG Individuals we support will be able to nominate a single named visitor who will be able to enter the care home for regular visits. These visitors must be tested using rapid lateral flow tests before every visit, must wear the appropriate personal protective equipment (PPE) and follow all other infection control measures (which the care home will guide them on) during visits. Visitors and residents are advised to keep physical contact to a minimum. Visitors and residents may wish to hold hands, but should bear in mind that any contact increases the risk of transmission. With this in mind we would ask that at this stage there should not be close physical contact such as hugging.
  • The named visitor should be consistent and we will retain the right to seek clarification on those identified as the visitor if we feel that the spirit of the guidance is not being respected.
  • NCG will continue to offer visits to other friends or family members with arrangements such as outdoor visiting or behind windows.
  • It is not mandatory that the visitor or the resident should have been vaccinated. However, it is strongly recommended that all visitors and residents take up the opportunity to be vaccinated when they are invited to do so through the national programme.
  • Where COVID – 19 cases are suspected or confirmed, visiting arrangements must be reviewed and amended to restrict to only essential visits.

As of 02 April 2021 we published new guidance introducing visitor testing for Supported Living services. Full details are available in our family letter that can be downloaded from the link below

Our Commitment

For the most recent update to our Care Home Visiting Guidance please download a copy of our Family Letter providing details of visiting arrangements in line with the latest Government advice.


Accessing government advice

The government and NHS provide comprehensive online information about coronavirus that includes: details of local restrictions, up to date guidance and support. You can access those sites via the links below.


Coronavirus and your mental health

If you’re finding things hard emotionally right now, you’re not alone. The Mind website can provide practical advice on how to cope when you have to stay at home because of coronavirus, looking after your wellbeing, and where to find more help.

Keeping our chins up during the COVID pandemic

Throughout the COVID-19 pandemic our focus has always been to preserve the wellbeing and safety of the individuals we support and our staff. In working to achieve this objective we have continuously looked for innovative and fun ways to raise awareness of the dangers and promote safe practice across all our services.

This has included: promoting government guidance through creative activities, supporting events, introducing competitions and providing regular inspirational updates from our Executive team and Regional Management.

Visit our News pages to see the fun that we’ve had promoting safety through innovation and creativity.

your potential plus our
commitment changes lives