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National Care Group COVID-19 Response

The primary aim of the National Care Group COVID-19 Response has been to protect the health and well-being of the individuals we support and our staff. In seeking to achieve this aim, National Care Group has sought to follow all national and local guidance produced, to work collaboratively with all stakeholders (i.e. individuals we support, families and statutory agencies) and to be transparent in our approach.

It is a testament to the skill, professionalism, determination, and patience of so many, supported by the National Care Group COVID-19 Response measures, that the rates of infection amongst the individuals we support is extremely low.

Our COVID-19 Response Plan will be kept under constant review and will be adjusted accordingly to reflect national and local measures as they are announced by government and to ensure in advance our preparedness for any second wave of the pandemic.

This page will detail and provide links to the latest advice from National Care Group and is intended to be a ‘go-to’ resource for information about changes, determined on assessment of risk locally and nationally, when implemented.

For the latest information read our weekly COVID-19 Update

Each week we will publish a summary of the latest actions and reporting from our COVID-19 Risk Committee please click below to read our weekly update.

Request a full copy of our COVID-19 Response

A full copy of our COVID-19 Response is available on request. This paper details the governance, systems, approaches, documentation, and communication methods that have been structured to support individuals and staff locally so that the risk and impact of the pandemic can be managed accordingly.

Visiting a National Care Group service – Updated 23 July 2021

The most recent update on changes to guidance published 19 July 2021 saw most legal restrictions in England, related to coronavirus lifted. Our ‘Family Letter Care Homes‘ details our most recent changes to visitor guidance and what is required when planning your visit.

These changes reflect the removal of caps on visiting number, the removal of the 2 metre rule and the move to Step 4 in England and Alert level 1 in Wales. Please note that Wales is due to move to Alert Level zero on the 9th August when the visitor policy will be updated again.

Where COVID – 19 cases are suspected or confirmed, visiting arrangements will be reviewed and amended to restrict to only essential visits.

Accessing government advice

The government and NHS provide comprehensive online information about coronavirus that includes: details of local restrictions, up to date guidance and support. You can access those sites via the links below.


Coronavirus and your mental health

If you’re finding things hard emotionally right now, you’re not alone. The Mind website can provide practical advice on how to cope when you have to stay at home because of coronavirus, looking after your wellbeing, and where to find more help.

Keeping our chins up during the COVID pandemic

Throughout the COVID-19 pandemic our focus has always been to preserve the wellbeing and safety of the individuals we support and our staff. In working to achieve this objective we have continuously looked for innovative and fun ways to raise awareness of the dangers and promote safe practice across all our services.

This has included: promoting government guidance through creative activities, supporting events, introducing competitions and providing regular inspirational updates from our Executive team and Regional Management.

Visit our News pages to see the fun that we’ve had promoting safety through innovation and creativity.

your potential plus our
commitment changes lives