To achieve success, National Care Group had to overcome several challenges whilst trying to implement systems and processes that would benefit the individuals we support.

Mike Cleasby, Quality Director, discusses the challenges the Quality Team faced in the past year and how they used this as an opportunity to develop National Care Group and its services.

Placing quality at the heart of everything it does and with a clear and compelling vision of what it wants to achieve, National Care Group has come a long way in a relatively short period of time. The organisation is committed to unlocking the potential of the individuals it supports and its staff and the Quality Account gives real evidence of how this is already being achieved.