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North East | Highlea Care

Active participation in training

At one of the MAPA Training sessions, Tommy, an individual we support, asked if he could get involved in the training that was being delivered by Kim Wright, Service Manager and MAPA Training Instructor.


Tommy took part in his first session and he made sure to put staff through their paces, by taking part in all the role play activities to help use techniques around communication to de-escalate behaviours.


Kim was so proud of seeing Tommy taking part:

“It was wonderful for Tommy to take part as although he was briefed about what was needed, he put his own spin on it and it was great to see how staff responded and interacted.”

NCG encourages active participation in all aspects of training as it is a huge benefit to staff to be able to interact and communicate with the individuals we support.


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