The role of a National Care Group Quality Checker is to make observations based on lived experiences, which provide us with unique insights into how we can improve our services for the people who matter the most, by suggestions from the people who matter the most.
Making positive change happen
Current Quality Checkers; Elliot, Shaun, Aaron, Steve and Charlotte all successfully applied for their valued roles, introduced to measure the quality of our services from those who experience the support themselves. It is the people we support who are best placed to tell us what excellent quality looks like.
Each member of the team participated in formal training to prepare themselves with the skills, knowledge, and real-life implementation needed for the role.
Guided by our Quality Business Partners, the team visits National Care Group services to ensure the highest standards of support are being delivered.
This involves them asking a choice of questions, structured to deliver what regulators are looking for, and writing a report on their findings—the outcomes of the report help to drive positive change.
Their roles are paid and offer greater independence by empowering them to travel and meet other people. They have newfound skills, confidence and are active members of their regional teams.
“Our Quality Checkers have been supported to unlock their potential and we’re super proud of all they are achieving. We will continue to learn from them, as we do from so many of the people we support."
Careers at National Care Group
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