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Wiltshire Services Celebrate Upgraded CQC Ratings

We’re delighted to share some fantastic news from recent CQC inspections at Pennings View and St Patrick's House

Upgraded to GOOD!

Wiltshire-based St Patrick’s House and Pennings View, with support provided by local colleagues from Cornerstones, owned by National Care Group, are celebrating the recent upgrade of their Care Quality Commission (CQC) rating to ‘Good’ overall following inspections.

Inspectors rated both services ‘Good’ across all inspected areas: Safe, Effective, Responsive, Caring and Well-led.

‘Good’ in all Areas

During the latest CQC visits, inspectors spent time with our dedicated registered manager, Jane, her team of support workers, the people we support, their relatives, and local professionals.

It was an opportunity for the team to showcase the improvements since the last inspection and the life-enhancing work they provide every day. CQC concluded that they are consistently well-led and provide high-quality, person-centred care and support.

“We’re incredibly proud of this outcome. The report reflects the collaboration and genuine passion shown by our teams every day - not just for the inspection, but for the people we support.

"This was a real team effort, and I’d especially like to thank everyone across National Care Group's support functions who helped us prepare, responded quickly, and had our best interests at heart. It’s been a shared success, and I am so thankful!”

~ Jane Parker, Registered Manager

“I’d like to extend my congratulations to Jane and the entire team at Pennings View and St Patrick’s House. This upgraded rating reflects their continuous hard work and dedication to enable the people we support to live their best lives and achieve their full potential.”

~ Jacqui Bradley, Regional Operations Manager

Highlights from St Patrick’s House report

  • Staff enjoyed their work and told us there was good teamwork at the service, with all staff wanting the best for people. One member of staff told us: “I love everything, working as a team, making the residents happy. If you love what you do, then you do your best. Seeing that smile from people you support is good.”

 

  • The registered manager was very proud of the work staff had done to improve people’s lives and improve their health and wellbeing. 

 

  • The service worked in partnership with various professionals from health and social care. The feedback we received from professionals about staff, management, and the support provided was positive. Comments included: “The approach from the team to visitors and professionals is light and relaxed, courteous, respectful and informative” and “I find the staff are very knowledgeable about the residents and very responsive to their needs. They highlight medical issues promptly and do their best to ensure the residents are safe.”

Highlights from Pennings View report

  • Staff told us they really enjoyed working for the provider, they all felt it was a good company who looked after the staff. One member of staff said: “National Care Group are good, I love the company. I will work for them as long as I can as they look after everyone. There is no preference for any member of staff, no discrimination, everyone is equal.”

 

  • Feedback about the management from staff was consistently very positive. In particular, the staff felt the service manager was very inclusive, understanding and was a very good organiser. Comments from staff included: “The manager is amazing, they are good at their job, very organised. [They are] really interesting and very respected in the house” and “I can’t praise the managers enough, I told them I wanted to progress, and they have done everything to help me, they explain the roles, they show patience with me. They understand my ways of thinking.”

 

  • The provider had a very clear shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and an exceptional understanding of challenges and the needs of people and their communities.

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Registered in England, Company No. 10080257

Registered office: Suite 22, The Globe Centre, St James Square, Accrington, BB5 0RE

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